Refund policy

Returns & Refunds

Every CREDO piece is made to order — printed or embroidered for you when you place your order. Because each item is produced individually, we don’t accept returns or exchanges for change of mind or incorrect size selection. Please check the size guide on each product page before ordering.

Damaged, defective or wrong items — 30 days

If your order arrives damaged, misprinted, defective, or isn’t what you ordered, contact us at credo@credonyc.co within 30 days of delivery with your order number and a clear photo of the issue. Once we confirm it, we’ll send a free replacement or issue a full refund to your original payment method — your choice. You won’t need to send the item back unless we ask.

Lost or undelivered orders

If your tracking shows no movement for 10 business days, or your order is marked delivered but hasn’t arrived, email us and we’ll make it right. Please double-check your shipping address at checkout — orders returned due to an incorrect address can be reshipped at the customer’s cost.

Cancellations

Orders go into production quickly. If you need to cancel or change an order, email us within 2 hours of purchase and we’ll do our best before production starts.

Refunds

Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it.

European Union

Nothing in this policy limits any rights you have under applicable consumer law, including the EU 14-day right of withdrawal where it applies to non-personalized goods.

Questions: credo@credonyc.co